Our Senior Associate, Luke Pigram, recently joined Rok Popov Ledinski on the podcast Rok’s Legal AI Conversations to discuss how Sierra Legal builds and manages its own internal systems rather than relying on off‑the‑shelf tools.

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In the episode, Luke explains why genuine innovation inside law firms is less about technology itself and more about the structure and operational discipline that underpin it. Drawing on his experience both at PwC and at Sierra Legal, he outlines how strong foundations enable meaningful use of AI and allow firms to move faster and deliver better outcomes for clients.

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The conversation explores:

• Why Sierra Legal built its own CRM specifically around the way the firm works;
• How early operational gains came from structured email filing, workflow clarity and consistent processes;
• Why AI becomes valuable only once these operational foundations are established; and
• How owning systems end‑to‑end enables greater adaptability and more effective client delivery.

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Watch or listen to the full episode:
Watch: YouTube
Listen: Spotify

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