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ACCC undertaking review into customer loyalty schemes

Customer loyalty schemes is one of the ACCC’s focus areas for 2019.  The ACCC has undertaken a review of customer loyalty schemes in Australia, released a draft report on its findings and proposed recommendations, and is inviting comments on the draft report by 3 October 2019.  Issues raised in the draft report include clear communication of terms and conditions, unfair contract terms, privacy and use of consumer data.  Watch this space for further updates!

https://www.accc.gov.au/media-release/significant-concerns-with-customer-loyalty-schemes

https://www.accc.gov.au/focus-areas/market-studies/customer-loyalty-schemes-review/draft-report-for-consultation